Aero Dili Cancellation and Refund Policy

Cancellation and Refund Policy

Aero Dili provides clear cancellation and refund terms to support passengers with their travel plans. The policies outlined below apply to bookings made directly with the airline and are governed by the applicable fare rules and conditions.

Cancellation Policy

• Passengers may cancel their flight booking at any time prior to departure in accordance with the fare rules of the ticket purchased.

• Cancellation fees and eligibility for cancellation vary depending on the specific fare conditions associated with the ticket.

• Tickets may be non‑refundable if the fare rules do not permit refunds upon cancellation.

• Cancellation requests must be submitted before the scheduled departure time of the flight.

Refund Policy

• Refunds are processed in accordance with the applicable fare rules and conditions of the ticket.

• Refunds, when permitted, will be made to the original form of payment or to the person who paid for the ticket.

• Refund amounts are calculated based on the fare rules and any applicable cancellation fee or service charge.

• If a ticket has expired or is outside its validity period, a refund may be refused.

• In the case of flight cancellation by the airline, missed scheduled stops, or failure to operate the flight reasonably according to schedule, passengers are entitled to a refund of the full ticket fare for any unused portion of the ticket.

Processing and Conditions

• Refund processing typically takes 7 to 14 working days from the date the refund request is accepted, subject to applicable laws and payment method procedures.

• Refund conditions and timelines may be subject to local government rules where the ticket was purchased.


For detailed information on refund and cancellation policies, please contact Aero Dili customer service at Tel: +670 7888 8444 or +670 7469 2222.