Air Arabia Cancellation and Refund Policy

Cancellation and Refund Policy

Air Arabia provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

General Refund Rule

Most Air Arabia tickets are non-refundable if you cancel voluntarily, especially Light and Basic fares. In these cases, the base fare is forfeited, but airport taxes and fees may be refunded, subject to airline rules.

Some fare types allow the ticket value to be credited for future travel within Air Arabia, subject to fare and add-on conditions.

Voluntary Cancellation

With Flexibility Add-Ons

If you purchased a Flex or Value fare with flexibility options, you may cancel and convert your ticket value (minus any fees for the add-on) into Air Arabia Travel Credit for future use, typically valid for 12 months from the date of issue.

Without Flexibility Add-Ons

If you did not purchase a flexible fare, voluntary cancellations usually do not qualify for a refund. Only airport taxes or surcharges may be refunded, and the base fare is non-refundable.

24-Hour Cancellation Rule

If you cancel within 24 hours of booking and your flight departs at least 7 days later, you may be eligible for a full refund of the ticket cost, taxes, and fees, provided the booking was made directly on Air Arabia’s website. This is a standard consumer protection practice.

Airline-Initiated Disruptions (Involuntary Cancellations)

If Air Arabia cancels your flight due to operational reasons (e.g., schedule changes, aircraft issues, or weather), you are generally entitled to:

• Full cash refund to the original payment method
• Rebooking on an alternative Air Arabia flight at no extra charge
• Travel Credit for use on a future flight

Refund Processing

Refunds for eligible flights are processed within 10 - 15 business days, but the exact time to reach your bank or card depends on your financial institution.

Refunds for add-ons (e.g., baggage, priority boarding, seat selection) may follow separate processing rules.

How to Cancel or Request a Refund

• Visit the Air Arabia “Manage Booking” page on their website or mobile app
• Enter your PNR / booking reference and passenger last name
• Select the flight you want to cancel or refund
• Follow the prompts to cancel and request a refund or travel credit where eligible.

For detailed information on refund and cancellation policies, please contact the Air Arabia Kuala Lumpur GSA Office at Tel: +60 3 2691 7100 or get in touch with your nearest ticketing agent.