Air China Cancellation and Refund Policy

Cancellation and Refund Policy

Air China provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Air China tickets are non‑refundable according to the fare rules attached to each ticket. Refund eligibility and any applicable fees depend on the fare type, route, and timing of the cancellation.

24‑Hour Free Cancellation: Tickets cancelled within 24 hours of booking (with departure at least 7 days later) may be eligible for a full refund with no cancellation fees, if booked directly with Air China.

Outside the 24‑hour window, cancellation fees may apply based on fare conditions and how close the cancellation is to departure.

For non‑refundable fares, only government taxes and fees may be refunded; the fare portion is typically forfeited unless special exceptions apply.

Refund Policy

Refundable Fares: Tickets marked as refundable can be cancelled and fully refunded to the original form of payment, minus any applicable service or processing fees.

Non‑Refundable Fares: If cancelled outside any flexible window, only taxes and surcharges are generally refundable; the fare paid is usually forfeited.

Airline‑Initiated Cancellations: If Air China cancels a flight, passengers are typically entitled to a full refund to the original payment method or may opt to be rebooked on another flight without extra charge.

Refund Processing: Refunds are usually processed within a few business days to a few weeks, depending on payment method and booking channel.

Special Circumstances: Medical emergencies, bereavement, or other special cases may qualify for refunds or fee waivers if appropriate documentation is provided.

Notes

Fare rules vary by ticket type (Economy Standard, Economy Flex, Business) and determine specific refund and cancellation terms.

Tickets booked through travel agencies or third-party websites must be cancelled and refunded through the original booking channel.

For detailed information on refund and cancellation policies, please contact the Air China Kuala Lumpur Office at Tel: +603 2166 1999 or get in touch with your nearest ticketing agent.