Air China Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

If you lose an item during your Air China flight or at the airport, Air China is here to assist. The Lost and Found service allows you to report and retrieve your belongings quickly and easily. Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you lose an item in public areas of KLIA, such as check-in halls, security screening zones, immigration areas, or arrival corridors, report it directly to the KLIA Lost and Found Office. Airport personnel will help record the loss and check whether the item has been recovered.

Location: Level 2, Main Terminal Building (near Food Garden entrance, Car Park Block C & D).

Phone: +603 8776 4312 (Available 24/7)

Email: lostandfound@malaysiaairports.com.my

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate, contact Air China customer service or the airline’s local ground handling team with:

• Flight number
• Date of travel
• Seat number
• Detailed description of the item

Airport staff may direct you to the appropriate airline handling department if the item was lost outside public terminal areas.

Retrieval & Collection

If your item is found, it can be collected in person at KLIA. Alternatively, you may authorize someone in writing to pick it up on your behalf.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, where staff can guide you on reporting lost items.

For further information on lost and found inquiries, please contact the Air China Kuala Lumpur Office at Tel: +603 2166 1999.