Air India Cancellation and Refund Policy

Cancellation and Refund Policy

Air India offers cancellation and refund options based on fare type and ticket conditions. Key details are outlined below:

Cancellation Policy

• Most Air India tickets are non-refundable by default, as per fare rules

• Cancellation charges apply depending on fare type and route

• Some fares allow free or reduced-fee cancellation within a specified time window

• Tickets can be cancelled online, via customer support, or through the booking agent

Refund Policy

• Refunds are processed according to fare conditions and applicable deductions

• Refundable tickets receive the balance after cancellation fees

• Non-refundable tickets may only qualify for a refund of unused taxes

• Refunds are credited to the original form of payment

• Processing time typically ranges from 7 - 14 business days

Baggage Fees

If Air India cancels the flight:

Prepaid baggage fees are usually refunded automatically or credited toward a rebooked flight. Passengers may also request a full refund via Air India’s website or customer service.

If the passenger cancels the flight:

Prepaid baggage fees are generally non-refundable, unless the ticket is fully refundable or fare rules permit otherwise. In most cases, the baggage fee is forfeited upon cancellation.

For detailed information on refund and cancellation policies, please contact Air India Hotline:+91 116 932 9333 / 9999 (India) or contact your local air ticketing agent.