Air India Express Cancellation and Refund Policy

Cancellation and Refund Policy

Air India Express provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

• Air India Express tickets are non-refundable, depending on the fare type purchased.

• Flexible or refundable fares allow cancellation with a full or partial refund.

• Cancellation fees may apply for standard or promotional fares.

• Tickets can be cancelled online via “Manage Booking” or through the local ticketing office/agent.

Refund Policy

• Refundable tickets: refunded to the original form of payment.

• Non-refundable tickets: taxes and airport fees may be refundable under certain conditions.

• Refund processing takes 7–20 business days, depending on payment method and issuing bank.

• If the flight is cancelled by Air India Express, passengers are entitled to a full refund or alternative flight arrangements.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Air India Express, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Air India Express’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Air India Express) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Air India Express Kuala Lumpur GSA Office at Tel: +603 2694 4803 / 4804 / 4805 or get in touch with your nearest ticketing agent.