Bangkok Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Bangkok Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Bangkok Airways tickets are subject to the fare rules of the purchased ticket.

Some fare types may allow cancellation with a fee, while others may permit free cancellation if made within the airline’s allowed timeframe.

Passengers are advised to review the fare conditions displayed during booking or on their e-ticket confirmation for specific cancellation rules.

Refund Policy

Refund eligibility depends on the fare type, route, and ticket conditions:

• Refundable tickets: Eligible for a full or partial refund, subject to applicable fees;

• Non-refundable tickets: Not eligible for a refund; however, taxes and unused airport fees may be refundable; and

• Partially used tickets: Refunds, if permitted, are calculated based on the unused portion of the journey in accordance with fare rules.

Approved refunds are processed to the original form of payment and may take up to 10 - 30 working days to complete, depending on the payment method and bank procedures.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Bangkok Airways, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Bangkok Airways’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Bangkok Airways) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Bangkok Airways Kuala Lumpur GSA Office at Tel: +603 2148 8033 or get in touch with your nearest ticketing agent.