British Airways Cancellation and Refund Policy

Cancellation and Refund Policy

British Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation by Passenger

If you cancel within 24 hours of booking (and the flight is at least 7 days away), you are generally entitled to a full refund with no cancellation fee when booked directly through British Airways.

After the 24‑hour window, refund eligibility depends on your fare type. Fully refundable or flexible tickets may be refunded (minus any cancellation fee), while non‑refundable fares typically do not qualify for a refund of the fare itself, though taxes and charges may be returned.

Involuntary Cancellations (Airline Cancels)

If British Airways cancels your flight or makes a significant schedule change, you can choose a full refund or a free rebooking on an alternative flight.

Compensation rights may also apply under applicable laws (e.g., UK or EU passenger rights) if cancellation causes long delays and is within the airline’s control.

How Refunds Are Processed

Refunds are issued to the original form of payment. If part of the ticket is unused (e.g., some segments flown), the unused portion may be refunded according to fare rules and any applicable service charges.

How to Cancel and Request a Refund

You can cancel and request refunds through “Manage My Booking” on the British Airways website or by contacting customer service directly.

For bookings made via travel agents, cancellations and refunds are handled through the agent.

For detailed information on refund and cancellation policies, please contact the British Airways Kuala Lumpur Office at Tel: +603 7712 4747 or get in touch with your nearest ticketing agent.