Cambodia Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Cambodia Airways provides flexible cancellation and refund options, ensuring convenience for its passengers.

Below are the key points of their policy:

Cancellation Policy

By default, Cambodia Airways tickets are subject to fare rules, and cancellation/refund eligibility depends on the fare type purchased.

• Refund ability depends on the fare type (e.g., Economy Basic, Economy Flex).

• Some discounted or promotional fares do not allow cancellations or refunds once ticketed.

• Tickets that permit cancellation may be subject to a cancellation fee or service charge.

• No-show passengers (failure to cancel before departure) may forfeit the full ticket value, depending on fare conditions.

• Cancellation must be requested before the scheduled departure time to avoid additional penalties.

Refund Policy

For refundable or partially refundable tickets, refunds are processed according to the applicable fare rules.

• Refunds are normally returned to the original form of payment.

• Applicable refund or handling fees will be deducted before processing.

• Refund requests can be made via:

 - Cambodia Airways website Manage Booking section

 - Cambodia Airways customer service (phone or email)

 - Original travel agent or booking platform

• Refund processing time varies depending on the payment method and issuing channel.

• Taxes may be refundable even for non-refundable tickets, subject to local regulations and fare conditions.

For detailed information on refund and cancellation policies, please contact the Cambodia Airways Guest Relations: +855 96 852 5555 (Ticketing) / +855 23 901 886 (Customer Service).