China Southern Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

China Southern Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, China Southern Airlines tickets are non-refundable, according to their fare rules. However, some fare types (such as refundable tickets or flexible fares) may allow cancellations with little or no penalty. Passengers should always check the specific fare conditions at the time of booking.

Refund Policy

For refundable tickets or eligible fare types, passengers can request a refund through China Southern Airlines’ official website, ticketing office, or travel agent. The refund processing time may vary, typically taking 7 - 30 business days depending on the payment method.

For non-refundable tickets, partial refunds may be granted in exceptional cases, such as cancellation due to flight irregularities, schedule changes, or travel restrictions imposed by authorities. Any service fees or penalties stated in the fare rules will apply.

Refunds are processed back to the original form of payment. Passengers are advised to keep all booking references and receipts to facilitate the process.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by China Southern Airlines, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through China Southern Airlines’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on China Southern Airlines) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the China Southern Airlines Kuala Lumpur Office at Tel: +603 2163 9977 or get in touch with your nearest ticketing agent.