Delta Air Lines Cancellation and Refund Policy

Cancellation and Refund Policy

Delta Air Lines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Risk-Free Cancellation

If you book directly with Delta (via delta.com, Fly Delta app, phone, or ticket office):

You can cancel within 24 hours of purchase for a full refund with no cancellation fee, no matter the fare type.

This typically applies if the ticket was purchased at least 7 days before departure (and must be canceled before midnight the next calendar day).

Refund Policy

Refundable fares (e.g., refundable Main Cabin, First Class, Delta One with refundable terms) can be canceled any time prior to departure for a full refund to the original form of payment.

Refunds are issued back to your payment method once processed.

Non-Refundable Tickets

Most non-refundable fares (including Delta Main Basic, Classic, etc.) do NOT qualify for a cash refund after the 24-hour risk-free period.

If you cancel prior to departure, you will receive the unused ticket value as an eCredit, minus any cancellation/change fee per the fare rules.

The eCredit expires 1 year from the ticket issue date, unless your fare states otherwise.

Schedule Changes & Cancellations by Delta

If Delta cancels your flight or there’s a significant schedule change (e.g., hours difference), you can choose:

• Rebooking on another Delta flight, or

• Refund of the unused portion (even for non-refundable tickets), or

eCredit good for future travel.

Even if you do nothing within 24 hours, Delta may automatically refund your unused ticket value.

No-Show Policy

If you fail to cancel before the flight departs:

• For non-refundable tickets, you typically lose the remaining value (no refund or eCredit), and any subsequent flights in your itinerary may be canceled.

• Always cancel before departure to retain value.

Refund Timing

• Refunds to a credit/debit card: usually within 7 business days after approval.

• Refunds to cash/check/other payments: up to 20 days.

• eCredits appear in your Delta account once issued.

For detailed information on refund and cancellation policies, please contact the Delta Air Lines Kuala Lumpur Office at Tel: +6 03 2282 4648 or get in touch with your nearest ticketing agent.