Emirates Cancellation and Refund Policy

Cancellation and Refund Policy

Emirates provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Eligibility & Refunds

• Refund eligibility depends on the fare type purchased. Refundable fares allow refunds with little or no penalty, while many promotional or special economy fares may be partially refundable with fees or completely non-refundable.

• Unused tickets may be eligible for a refund, subject to the fare conditions and applicable cancellation charges.

• For partially used tickets, a refund may be issued for the unused portion of the journey after deducting applicable fees, surcharges, and taxes, in accordance with fare rules.

24-Hour Free Cancellation

• Bookings made directly through the Emirates website, mobile app, or Emirates contact centre may be eligible for free cancellation within 24 hours of booking for a full refund.

• To qualify, the flight must usually be booked at least 7 days before departure.

• This policy may vary by country of purchase and local consumer regulations.

How to Cancel & Refund Timing

• Cancellations and refund requests can be made via the Manage Booking section on the Emirates website or mobile app.

• Tickets purchased through a travel agent or third-party website must be cancelled directly with the issuing agent.

• Refunds are typically processed within 7–14 business days, though the actual time depends on the original payment method and bank processing timelines.

Skywards Award Tickets

• Emirates Skywards award tickets may be cancelled subject to a service or redeposit fee, depending on the fare type and membership tier.

• For eligible cancellations, Skywards Miles used will be credited back to the member’s account after applicable fees are deducted.

• For eligible cancellations, Skywards Miles used will be credited back to the member’s account after applicable fees are deducted.

Airline-Initiated Changes or Cancellations

• If Emirates cancels a flight, significantly changes the schedule, or fails to operate the service as planned, passengers are generally entitled to:

- A full refund, or
- Free rebooking on an alternative Emirates flight

• These options apply even for non-refundable fares, subject to Emirates’ conditions of carriage.

For detailed information on refund and cancellation policies, please contact the Emirates Kuala Lumpur Office at Tel: +603 6207 4999 or get in touch with your nearest ticketing agent.