Etihad Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Etihad Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24‑Hour Risk‑Free Cancellation

If you booked directly with Etihad Airways and cancel within 24 hours of purchase, you may be eligible for a full refund, subject to the airline’s fare rules.

Fare‑Dependent Rules

After the 24‑hour window, cancellation terms depend on your fare type and ticket conditions. Some fares allow cancellation with a fee; others may be non‑refundable.

Non‑Refundable Fares

Non‑refundable tickets generally do not return the base fare. Only unused government taxes and fees may be refundable, depending on fare rules.

No‑Show Charges

If you fail to cancel at least four hours before departure, a no‑show fee may apply, and refund eligibility may be limited.

Manage Booking

Tickets can be cancelled via the “Manage Booking” section on the Etihad Airways website or by contacting Etihad customer support or the original booking agent.

Refund Policy

Refundable Tickets

Unused refundable tickets may be refunded back to the original form of payment after deducting any applicable cancellation or service fees.

Non‑Refundable Tickets

For non‑refundable fares, the base fare is not refunded, but unused government taxes and fees may be returned, depending on local regulations and fare rules.

Refund Processing

Refunds are returned to the original form of payment:

Credit/debit card refunds usually appear within ~21 days.

Other payment methods may take up to ~45 business days.

Travel Credits / Vouchers

Instead of a cash refund, Etihad may offer the option to convert your ticket value into Etihad Credit (travel credit) for future travel, subject to fare rules.

Unused Taxes and Fees

Even for non‑refundable tickets, certain unused taxes and fees may be refundable in accordance with local regulations.

For detailed information on refund and cancellation policies, please contact the Etihad Airways Kuala Lumpur Office at Tel: +603 8408 1257 (General Contact / Reservations) or get in touch with your nearest ticketing agent.