FitsAir Cancellation and Refund Policy

Cancellation and Refund Policy

FitsAir provides cancellation and refund options based on the fare rules and conditions attached to each ticket.

Below are the key points of their policy:

Cancellation Policy

By default, FitsAir tickets are subject to fare rules, and cancellation or refund eligibility depends on the fare type purchased.

• Passengers may cancel their booking up to 5 hours before the scheduled departure time, subject to applicable penalties.

• To qualify for a voluntary refund for an unused ticket, the cancellation request must be made at least 12 hours before departure.

• Refund eligibility depends on the fare type purchased (e.g., Economy Basic, Economy Classic, Economy Flex).

• Economy Basic tickets are non-refundable.

• Tickets that allow cancellations are subject to refund penalties depending on route and fare type.

• Partial cancellation is permitted only for Economy Flex and Business Class tickets, subject to applicable fees.

• Passengers who fail to travel without cancelling their booking (No-Show) are not eligible for a fare refund. Only unused government taxes may be refunded.

Refund Policy

For refundable or partially refundable tickets, refunds are processed according to the applicable fare rules and conditions of carriage.

• Refund penalties depend on fare type and route.

• For fully unused tickets cancelled at least 12 hours before departure:

Economy Classic: Refund fee applies (USD 50 for short-haul flights, USD 90 for medium-haul flights).

Economy Flex: Refund fee applies (USD 30 for short-haul flights, USD 70 for medium-haul flights).

• Partially used tickets are not eligible for fare refunds. Only unused government taxes may be refunded.

• In the case of a No-Show, only unused government taxes are refundable and a USD 60 processing fee per sector applies.

• If a flight is cancelled by FitsAir, passengers may choose a full refund or rebooking on an alternative flight.

• Eligible refunds are issued in accordance with the airline’s refund procedures.

• Refund requests must be submitted within one month of the scheduled departure date.

• Refunds may be issued as a credit voucher valid for three months for future travel, depending on the ticket conditions.

• Refund requests can be made via:

    - FitsAir website refund request form

    - FitsAir customer service

    - The original travel agent or booking platform


For further information on cancellation and refund policies, please contact FitsAir Customer Contact Center: +94 117 940 940 or email: hello@fitsair.com.