Garuda Indonesia Cancellation and Refund Policy

Cancellation and Refund Policy

Garuda Indonesia offers cancellation and refund options that vary depending on the fare type, timing of the cancellation, and specific circumstances of the booking. Refund eligibility and any associated fees are governed by the fare rules attached to your ticket.

Cancellation Policy

General Rules

Cancellation fees and refund eligibility are determined by the fare class and when you cancel relative to the scheduled departure.

Some promotional or deeply discounted fares may be non-refundable after purchase, meaning only taxes and fees may be eligible for refund.

24-Hour Rule

If you cancel within 24 hours of booking (for most bookings made directly with the airline), you may be eligible for a full refund with no cancellation penalty, provided the flight is scheduled to depart at least 7 days after booking.

Voluntary Cancellations

For voluntary cancellations (passenger-initiated), refunds of the fare may be allowed for refundable fare types less cancellation fees.

For non-refundable tickets, the fare portion generally cannot be refunded, though taxes and certain fees may be returned.

Involuntary Cancellations

If Garuda cancels your flight, you are typically entitled to a full refund of the unused portion of your ticket or alternative travel arrangements at no additional cost.

Special Circumstances

Refunds may also be available for reasons such as serious illness or a death in the immediate family, often requiring supporting documentation.

Refund Policy

Processing

Refunds are usually processed to the original form of payment. The time it takes to receive the refunded amount can vary by bank and payment method, generally within 7–30 business days.

Partial Refunds

If only part of your ticket is unused (e.g., one segment), refund amounts may be prorated based on fare rules, minus applicable fees.

Flight Changes & Cancellations by Airline

When flights are cancelled or significantly delayed by Garuda Indonesia, passengers are commonly offered a full refund or rebooking options at no extra charge.

How to Request a Cancellation or Refund

You can usually cancel or request a refund through any of the following:

• Garuda Indonesia website (Manage Booking)

• Mobile app

• Customer service call center

• Sales or ticketing office

If booked through a travel agency, cancellations and refunds are usually handled through that agency.

Important Notes

Refund eligibility and cancellation fees are strictly subject to the fare rules printed on your ticket or itinerary - always review these when you book.

Policies vary between domestic and international flights and across fare categories (e.g., promotional vs. refundable).

For detailed information on refund and cancellation policies, please contact the Garuda Indonesia Kuala Lumpur Office at Tel: +603 2702 6298 / 6299 or get in touch with your nearest ticketing agent.