Greater Bay Airlines, HB series flights at Kuala Lumpur International Airport (KUL) Terminal 2 (klia2)

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Greater Bay Airlines is a Hong Kong-based carrier headquartered in Hong Kong, with its main hub at Hong Kong International Airport. The airline was founded in 2020 and launched its inaugural scheduled passenger flight from Hong Kong to Bangkok on July 23, 2022.

Greater Bay Airlines (Photo credit to Greater Bay Airlines Official FB)

As of early 2026, Greater Bay Airlines is not a member of any global airline alliance and does not operate a traditional frequent flyer program. The airline operates a fleet of Boeing 737-800 and Boeing 737-9 aircraft.

As of March 2026, Greater Bay Airlines serves 24 international destinations in 10 countries, including Malaysia.

Contact Greater Bay Airlines

Greater Bay Airlines operates seasonal flights between Hong Kong International Airport, Hong Kong, and Kuala Lumpur International Airport (KLIA), Terminal 2 (klia2).

Greater Bay Airlines Kuala Lumpur Contact Information
Kuala Lumpur Office As of March 2026, Greater Bay Airlines does not maintain a dedicated office in Kuala Lumpur. For assistance, you can contact their Service Center team directly: Service Center Hotline: (852) 2164-3919 (General Enquiry) Email: service@greaterbay-airlines.com Working Hours: 9:00 AM - 8:00 PM (Daily)

Inquiries managed by Greater Bay Airlines Kuala Lumpur Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Check-in Kiosk
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Airport Facilities
Delayed Flights
VIP Lounge Service
Reward Program
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
Frequent Flyer Program
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Greater Bay Airlines Customer Service Hotline in Hong Kong as below:

Head Office (HQ)	Tel Number	Email
Greater Bay Airlines 12/F, One Citygate 20 Tat Tung Road Tung Chung, Lantau Hong Kong	(852) 2164-3919 (General Enquiry) (852) 2319-4288 (WhatsApp)	service@greaterbay-airlines.com

Before boarding your Greater Bay Airlines flight, you may wish to confirm the details for:

Cancellation and Refund

Ticket Office

Airlines