Greater Bay Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Greater Bay Airlines provides defined cancellation and refund conditions as set out under the applicable fare rules and ticket issuance method.

Below are the key points of their policy:

Cancellation Policy

Cancellation and refund eligibility are determined by the fare conditions associated with the ticket purchased:

• Refund eligibility depends on the fare rules of each ticket; certain fare components, such as prepaid services, are non‑refundable.

• Taxes, fees and charges imposed by government authorities may be refundable even when the fare itself is not refundable, subject to applicable rules.

• If a passenger fails to cancel before the scheduled departure (no‑show), the fare and any prepaid services will not be refunded; unused taxes may be refundable when permitted by the rules.

• Cancellation must be submitted prior to the flight’s scheduled departure in order to be considered under the fare rules, and service charges specified by the fare may apply.

• For tickets not issued directly by Greater Bay Airlines, refunds must be processed through the original issuing travel agent or booking channel.

Refund Policy

For refundable or partially refundable tickets:

• Refunds will be returned to the original form of payment used for purchase, or as allowed under the fare rules.

• Applicable refund and handling charges as specified in the fare conditions will be deducted before payment.

• Refund requests for tickets issued via the official website can be submitted through the Manage Booking section; requests for tickets issued by a service centre should be made to the airline service centre; tickets issued through a travel agent should be handled via the agent.

• Taxes, fees, and charges imposed by governments may be refundable independently of the fare under local regulations.

• Refunds may take several weeks to process depending on the original payment method and issuing channel.


For cancellation and refund assistance, passengers may contact Greater Bay Airlines Service Center in Hong Kong at +852 2164 3919 (General Enquiries) or by email at service@greaterbay‑airlines.com.