Hainan Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Hainan Airlines provides cancellation and refund options in accordance with the fare rules of each ticket.

Cancellation Policy

All tickets are subject to the fare conditions at the time of booking. Cancellation eligibility and applicable charges are determined by the fare rules.

• Cancellation eligibility is defined by the fare conditions of the ticket.

• Certain promotional or discounted fares are non-cancellable and non-refundable once issued.

• Tickets that permit cancellation are subject to applicable cancellation or service fees.

• Passengers who do not cancel their booking before the scheduled departure are considered no-show passengers, and penalties or ticket forfeiture apply in accordance with fare rules.

• Cancellation requests must be submitted prior to the scheduled departure time to avoid additional penalties.


Refund Policy

Refunds are processed in accordance with the applicable fare rules.

• Refundable tickets are eligible for full or partial refunds after deduction of applicable fees.

• Refunds are issued to the original form of payment.

• Refund requests can be submitted through:

    - The official Hainan Airlines website (Manage Booking)

    - Hainan Airlines customer service

    - The original travel agent or booking platform

• Processing time depends on the payment method and ticket issuance channel.

• Unused government taxes and airport charges may be refunded where applicable.


For detailed information on refund and cancellation policies, please contact Hainan Airlines Customer Service at Tel: 95339-1-2 (Local) or (+86) 95339-2-2 / (+86-898) 95339-2-2 (International).