Nepal Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Nepal Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Nepal Airlines tickets are non-refundable, according to the fare rules of the ticket purchased.

• Cancellation rules vary based on fare type, travel class, route, and time of cancellation

• Some promotional or discounted fares do not allow cancellation or refund

• Tickets that permit cancellation may be subject to cancellation fees

• No-show passengers may forfeit the full ticket value unless otherwise stated in the fare conditions

Passengers are advised to review the fare rules carefully at the time of booking.


Refund Policy

Refunds are processed strictly in accordance with Nepal Airlines’ fare rules and conditions.

• Refunds are applicable only for refundable tickets

• Approved refunds are typically returned to the original form of payment

• Processing time may vary depending on the payment method and point of purchase

• Service fees, administrative charges, and penalties (if applicable) may be deducted from the refundable amount

• Tickets purchased through travel agents or third-party platforms must usually be refunded through the original issuing agent

In cases of flight cancellation, significant schedule changes, or operational disruptions initiated by the airline, passengers may be entitled to a refund or alternative arrangements, subject to Nepal Airlines’ policies.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Nepal Airlines, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Nepal Airlines’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Nepal Airlines) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Nepal Airlines Kuala Lumpur Office at Tel: +603 2698 7933 or Mobile: +6012 380 9414 or get in touch with your nearest ticketing agent.