Royal Brunei Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Royal Brunei Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Royal Brunei Airlines tickets are non-refundable in accordance with the airline’s fare rules.

• Promotional or discounted fares are usually strictly non-refundable.

• Flexible fares may allow cancellations prior to departure, subject to a cancellation fee based on the fare type and route.

• Cancellations must be made before the scheduled departure.

Passengers are advised to check the fare conditions at the time of booking, as they vary by ticket type, route, and promotional terms.

Refund Policy

Refunds are handled according to fare eligibility:

• Eligible refunds are processed after deducting any applicable cancellation or service fees.

• Refunds will be credited to the original form of payment.

• Taxes and fees may be partially refundable even if the base fare is non-refundable, depending on local regulations.

• Refund processing may take several weeks, depending on the booking channel and payment method.

In cases where the airline cancels a flight or significantly changes the schedule, passengers may be entitled to a full refund or alternative travel arrangements without penalty.

For detailed information on refund and cancellation policies, please contact the Royal Brunei Airlines Kuala Lumpur Office at Tel: +603 2070 7166 / 7181 or get in touch with your nearest ticketing agent.