Srilankan Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Srilankan Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, SriLankan Airlines tickets are non-refundable, subject to the fare rules of the ticket purchased. Cancellation conditions - including fees and eligibility, vary depending on fare type, route, and booking class. Some promotional or discounted fares may not allow cancellation or changes at all.

Refund Policy

Refund eligibility depends on the ticket’s fare conditions:

• Refundable fares may be refunded after deducting applicable cancellation or service charges.

• Non-refundable fares are generally not eligible for cash refunds; however, unused taxes may be refundable in accordance with local regulations.

• Partially used tickets may qualify for a partial refund, subject to fare rules.

• Involuntary refunds (such as flight cancellations, significant schedule changes, or operational disruptions by the airline) are processed without penalty.

Refunds are processed to the original form of payment and may take several weeks, depending on the payment method and banking procedures.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Srilankan Airlines, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Srilankan Airlines’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Srilankan Airlines) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Srilankan Airlines Kuala Lumpur 24x7 Call Centre at +603 7724 3155 (Malaysia) / +94 744 44 1979 (WhatsApp) or get in touch with your nearest ticketing agent.