Super Air Jet Cancellation and Refund Policy

Cancellation and Refund Policy

Super Air Jet provides flexible cancellation and refund options, ensuring convenience for its passengers.

Below are the key points of their policy:

Cancellation Policy

Flight tickets with Super Air Jet cannot be cancelled after purchase. Once a ticket has been issued, voluntary cancellation through the airline is not permitted under the standard fare rules.

• Super Air Jet does not offer refunds for tickets that passengers voluntarily cancel; this is the standard policy unless specific fare conditions state otherwise.

• For reschedule (change of flight date/time), this may be allowed by contacting Super Air Jet’s customer service or through the airline’s approved channels (e.g., customer care contact provided by the airline).

• Passengers who booked through third‑party agents or travel platforms may be subject to additional refund or cancellation rules from those agents (e.g., travel agencies or online travel agencies), which may differ from the airline’s own terms.

Refund Policy

• Refunds for purchased tickets are not provided if a passenger simply decides not to fly (voluntary cancellation) under Super Air Jet’s published fare rules.

• Super Air Jet does provide a mechanism for refund requests via its official refund portal (e.g., https://www.superairjet.com/id/refund.php
) for situations where refunds are permitted under specific circumstances (such as airline‑initiated cancellations or regulatory requirements).

• The airline’s official refund help pages describe how to submit a refund request through the website, including entering your booking code (PNR) and passenger details.

• For non‑cash refunds (e.g., tickets paid by credit/debit card), refunds when permitted are processed through the same payment method within the timeframe specified in the official terms.

• The processing time for permitted refunds varies depending on payment method and where the ticket was purchased, non‑cash refunds are processed within 30 working days of a completed request under the Super Air Jet support guidance.

For detailed information on refund and cancellation policies, please contact the Super Air Jet WhatsApp at Tel: +62 811 193 80888 or get in touch with your nearest ticketing agent.