US-Bangla Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

US-Bangla Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

General Rule

• US‑Bangla Airlines allows ticket cancellation before flight departure subject to the fare conditions printed on your ticket.

• Refund eligibility and charges depend on those fare rules.

• Claims after the ticket’s validity date are not accepted.

How to Cancel

Tickets purchased from US‑Bangla’s official website or mobile app can be cancelled by:

• Visiting any US‑Bangla office,

• Emailing reservation@usbair.com, or

• Calling the airline (e.g., hotline 13605).

The refund amount is credited back to the original form of payment.

Timeframe

Refund processing normally takes 10–15 working days from when the request is received.

When Refunds Apply

Refundable tickets: Eligible for refund, though cancellation charges may apply as per fare rules.

Non‑refundable tickets: Fare portion is not refunded, but unused taxes and fees may be refunded per fare rules.

If a flight is rescheduled significantly (e.g., more than 30 min domestic / 1 hr international) or canceled by the airline, passengers are entitled to a full refund for unused sectors.

Partially Used Tickets

Refunds for partially used tickets are handled according to fare rules and unused portions - there is no explicit simple flat formula in the airline’s published policy, but unused sectors generally are refundable under the fare rule terms.

Processing Time

Officially: 10 - 15 working days back to the original payment method.

For detailed information on refund and cancellation policies, please contact the US-Bangla Airlines Kuala Lumpur GSA Office at Tel: +6011 5119 5757 or get in touch with your nearest ticketing agent.