Vietjet Air Cancellation and Refund Policy

Cancellation and Refund Policy

Vietjet Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, VietJet Air tickets are non-refundable, in line with the airline’s fare rules.

• Promotional and low-cost fares are generally strictly non-refundable.

• Flexible fares may allow cancellation before departure with a cancellation fee, depending on the fare type and route.

• Cancellations must be made before the scheduled departure.

Passengers are advised to carefully review the fare conditions shown at the time of booking, as the rules vary by route and fare type.

Refund Policy

Refunds are handled according to the fare conditions:

• Eligible refunds are processed after deducting any applicable cancellation or service fees.

• Refunds are generally credited back to the original form of payment.

• Taxes and fees may be partially refundable even if the base fare is non-refundable, depending on local regulations.

• Refund processing may take several weeks, depending on the payment method and booking channel.

In cases of flight cancellations, schedule changes, or involuntary disruptions caused by the airline, passengers may be entitled to a full refund or alternative arrangements without penalty.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Vietjet Air, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Vietjet Air’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Vietjet Air) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Vietjet Air Kuala Lumpur GSA Office at Tel: +603 6419 9886 / 9887 or get in touch with your nearest ticketing agent.