Vietnam Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Vietnam Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Vietnam Airlines tickets are non-refundable, subject to the specific fare conditions of the ticket purchased.

• Economy Class promotional and discounted fares are non-refundable.

• Standard and flexible fares may allow cancellation with a cancellation fee.

• Business Class fares offer greater flexibility, with lower or waived cancellation charges, depending on the fare family.

• Cancellation requests must be made before the scheduled departure time to avoid forfeiture of the ticket value.

Ticket conditions vary by route, fare type, and time of purchase. Passengers are advised to review the fare rules shown at booking or in the e-ticket itinerary.

Refund Policy

Refund eligibility depends on the fare rules and the reason for cancellation.

• Eligible refunds are processed after deducting applicable cancellation or service fees.

• Refunds are made to the original form of payment.

• Taxes and surcharges may be refundable even if the base fare is non-refundable, subject to local regulations.

• Refund processing times may vary and take several weeks to complete.

In cases of flight cancellation, significant schedule changes, or involuntary disruptions caused by the airline, passengers may be entitled to a full refund or alternative travel arrangements without penalty.

For detailed information on refund and cancellation policies, please contact the Vietnam Airlines Kuala Lumpur Office at Tel: +603 3 2031 1666 / 1555 or get in touch with your nearest ticketing agent.