Xiamen Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Xiamen Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Xiamen Airlines tickets are non-refundable, in line with the airline’s fare rules.

• Promotional and low-cost fares are generally strictly non-refundable.

• Flexible fares may allow cancellation before departure with a cancellation fee, depending on the fare type and route.

• Cancellations must be made before the scheduled departure.

Passengers are advised to carefully review the fare conditions shown at the time of booking, as the rules vary by route and fare type.


Refund Policy

Refunds are handled according to the fare conditions:

• Eligible refunds are processed after deducting any applicable cancellation or service fees.

• Refunds are generally credited back to the original form of payment.

• Taxes and fees may be partially refundable even if the base fare is non-refundable, depending on local regulations.

• Refund processing may take several working days, depending on the payment method and booking channel.

For detailed information on refund and cancellation policies, please contact the Xiamen Airlines Kuala Lumpur Office at Tel: +603 2166 8222 or get in touch with your nearest ticketing agent.