9 Air Cancellation and Refund Policy

Cancellation and Refund Policy

9 Air provides clear cancellation and refund options for passengers. Eligibility for cancellation and refund depends on the fare rules associated with the ticket purchased.

Cancellation Policy

By default, 9 Air tickets are subject to the specific rules of the fare type purchased:

• Cancellation eligibility varies by fare type, such as 9AirBasic and 9AirStandard.

• Some discounted or promotional fares may have restrictions that limit or exclude cancellation and refund options.

• Passengers may request cancellation through the Manage Booking section on the 9 Air website if the fare rules permit.

• Cancellation requests should be submitted before the scheduled departure time; charges may apply based on fare conditions.

• If a passenger does not cancel and fails to board the flight (no‑show), the ticket may lose its refund value depending on fare conditions.

Refund Policy

For tickets that allow refunds under the applicable fare rules:

• Refunds are processed according to the fare conditions and the method of payment used for purchase.

• Applicable cancellation or handling fees will be deducted before the refund is issued.

• Refund requests can be made through:

    - 9 Air website Manage Booking section

    - 9 Air customer service (phone or email)

    - Original travel agent or booking platform, if applicable

• Refund processing time varies depending on payment method and issuing channel.

• In some cases, taxes or airport charges may be refundable in accordance with local regulations and fare rules.


For detailed information on specific fare conditions, cancellation charges, and refund procedures, passengers should review the fare rules shown at the time of booking or contact 9 Air Customer Service: 400‑105‑1999 (China hotline) or JYKF@9air.com.