Cathay Pacific Cancellation and Refund Policy

Cancellation and Refund Policy

Cathay Pacific provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Eligibility & Refunds

• Refund eligibility depends on the fare type purchased. Refundable tickets allow refunds, while many promotional economy fares may incur cancellation fees or be non-refundable.

• Unused tickets are generally eligible for a refund, subject to fare rules and any applicable cancellation fees.

• For partially used tickets, a refund may be issued for the unused portion after applicable fees and taxes are deducted.

24‑Hour Free Cancellation

• Bookings made directly on the Cathay Pacific website or mobile app may be cancelled free of charge within 24 hours of booking for a full refund.

• To qualify, the flight must typically be booked at least 8 days before departure.

How to Cancel & Refund Timing

• Cancel and request a refund through the Manage Booking section on the Cathay Pacific website or app.

• Bookings made through a travel agent should be cancelled directly with the agent.

• Refunds are usually processed within about 7 calendar days, though it may take longer depending on the payment method or bank processing.

Award Tickets & Asia Miles

• Cancelled unused Asia Miles award tickets may incur a service fee, and the miles used will be returned to the account.

Airline‑Initiated Changes or Cancellations

• If Cathay Pacific cancels a flight or makes a significant schedule change, passengers are generally entitled to a full refund or free rebooking, even on non-refundable fares.

For detailed information on refund and cancellation policies, please contact the Cathay Pacific Kuala Lumpur Office at Tel: +603 2706 0181 / +603 2786 2795 or get in touch with your nearest ticketing agent.