Cebu Pacific Air Lost and Found at KLIA (KUL) Terminal 2 (klia2)

Lost and Found

If you lose an item during your Cebu Pacific Air flight or at KLIA (KUL) Terminal 2 (klia2), Cebu Pacific Air is here to assist. The Lost and Found service allows you to report and retrieve your belongings quickly and easily.

Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you’ve lost something anywhere in the klia2 terminal building (public areas) including things left in lounges, shops, toilets, or common areas, the airport’s Lost & Found Centre is the first place to contact:

Location: Lost & Found Centre, KLIA (KUL) Terminal 2 (Level 3, Departure Hall, near check-in Counter Z)

Phone: +60 3 8778 5409 / +60 19 230 9652

Email: lostandfoundklia2@malaysiaairports.com.my

Items handed in are usually held for around 30 days before disposition.

Items Lost Onboard or at the Gate

If your item was lost onboard the Cebu Pacific aircraft, or during boarding/deplaning, you typically need to contact the airline directly or its ground handling partner, airport Lost & Found Centre handles only items found in public terminal spaces.

Cebu Pacific doesn’t host a specific dedicated lost-and-found office at KLIA Terminal 2 (klia2). Contact Cebu Pacific customer service to report the item and ask which internal handling office manages lost onboard items at Kuala Lumpur. You can do this via their live chat bot Charlie on the app/website or by calling their international support line.

For further information on lost and found inquiries, please contact the Cebu Pacific Air Kuala Lumpur GSA Offices.