China Eastern Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

China Eastern Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Flexible Cancellation

China Eastern generally allows you to cancel a ticket within 24 hours of booking without penalty if the flight departure date is at least 7 days later. In this case, you can receive a full refund.

Ticket Rules Depend on Fare Type / Fare Conditions

The exact refund/cancellation terms depend on the fare type you purchased (e.g., refundable vs non-refundable, economy saver vs flexible). Common patterns include:

Refundable Fares

• Allowed to cancel and refund (possibly with a service/refund fee).

• The refund amount often equals the ticket price minus applicable fees specified in the fare rules.

• Taxes/fees may be refunded separately or partially.

Non-Refundable / Saver Fares

• Many promotional or heavily discounted tickets (e.g., Economy Restricted or Saver) are not refundable once issued.

• In some cases these tickets only offer airline credit or vouchers, not a cash refund.

Voluntary vs. Involuntary Refunds

Voluntary Refunds

• When you choose to cancel for personal reasons, refunds follow the ticket’s fare rules.

• Usually a refund fee applies for voluntary cancellations (fee amount varies by fare and route).

• Passengers must apply for all unused segments at the same time.

• Refund requests must be made before ticket expiration, often within a set period (e.g., the ticket’s validity, sometimes up to one year).

Involuntary Refunds

If the airline cancels the flight, changes schedule significantly, or is unable to operate the booked flight, you are generally eligible for a refund of unused portions free of charge.

Involuntary refunds are processed without cancellation penalties if you don’t accept an alternate flight offered.

Refund Processing

• Refunds are processed to the original form of payment.

• Time to process varies by country and payment method (often several business days to a few weeks).

• If purchased via a travel agent or third-party site, refunds must generally be handled through them, not directly with China Eastern.

For detailed information on refund and cancellation policies, please contact the China Eastern Airlines Kuala Lumpur Office at Tel: +603 2161 1666 or get in touch with your nearest ticketing agent.