Ethiopian Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Ethiopian Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Ethiopian Airlines tickets are non-refundable, according to the fare rules of the ticket purchased.

• Cancellation rules vary based on fare type, travel class, route, and time of cancellation

• Some promotional or discounted fares do not allow cancellation or refund

• Tickets that permit cancellation may be subject to cancellation fees

• No-show passengers may forfeit the full ticket value unless otherwise stated in the fare conditions

Passengers are advised to review the fare rules carefully at the time of booking.

Refund Policy

Refunds are processed strictly in accordance with Ethiopian Airlines’ fare rules and conditions.

• Refunds are applicable only for refundable tickets

• Approved refunds are typically returned to the original form of payment

• Processing time may vary depending on the payment method and point of purchase

• Service fees, administrative charges, and penalties (if applicable) may be deducted from the refundable amount

• Tickets purchased through travel agents or third-party platforms must be refunded through the original issuing agent

• Refund process take 10 - 20 business days (sometimes up to >20 business days) before the amount hits your bank account

For detailed information on refund and cancellation policies, please contact the Ethiopian Airlines Kuala Lumpur GSA Office at Tel: +603 2022 0168 / 0262 / 1581 / +6016 2991 696 (24x7) or get in touch with your nearest ticketing agent.