Ethiopian Airlines Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

If you lose an item during your Ethiopian Airlines flight or at the airport, Ethiopian Airlines is here to assist. The Lost and Found service allows you to report and retrieve your belongings quickly and easily.

Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you lost something inside the KLIA terminal buildings (shopping areas, lounges, security, gates, etc.):

KLIA (Main Terminal):

• Level 2, Main Terminal Building (next to Food Garden entrance)
• Tel: +60 3 8776 4312 (Lost & Found - 24 hrs)
•  Email: lost&found@malaysiaairports.com.my

Items found are generally held for around 30 days before being disposed of if unclaimed.

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate, contact Ethiopian Airlines customer service (or their local handling team) with your flight number, date, seat number, and a detailed description of the item.

Airport staff may direct you to the appropriate airline handling department if the item is outside public terminal areas.

Retrieval & Collection

If your item is found, it can be collected in person at KLIA. Alternatively, you may authorize someone in writing to pick it up on your behalf.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, where staff can guide you on reporting lost items.

For further information on lost and found inquiries, please contact the Ethiopian Airlines Kuala Lumpur GSA Office at Tel: +603 2022 0168 / 0262 / 1581 / +6016 2991 696 (24x7).