FitsAir Lost and Found at KLIA (KUL) Terminal 2 (klia2)

Lost and Found

If you lose an item during your FitsAir flight or at the airport, FitsAir is here to assist. The Lost and Found service allows you to report and recover your belongings efficiently.

Follow these steps to report and retrieve your lost items.

Items Lost Within Terminal (Public Areas)

If you lose an item in the public areas of KLIA Terminal 2 (klia2) (e.g., departure hall, shops, lounges), contact the airport’s Lost & Found department directly:

KLIA Terminal 2 (klia2) Lost & Found Contact Information

Location: Level 3, Departure Hall (near check‑in counter Z)

Tel: +603 8778 5409 or +6019 230 9652

Email: lost&foundklia2@malaysiaairports.com.my

These contacts are for lost items found anywhere within the public areas of KLIA Terminal 2 (klia2).

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate, you should contact the FitsAir Customer Contact Centre with your flight number, flight date, seat number, and a detailed description of the lost item.

Airport staff may direct you to the appropriate airline handling department if the item is located outside the public terminal areas. FitsAir staff will assist in tracing the item and advise you on how it can be retrieved.

Retrieval & Collection

If your item is located, it can be collected in person at KLIA Terminal 2 (klia2). You may also authorize someone in writing to pick it up on your behalf.

In-Person Assistance

Visit the Lost & Found Office in Terminal 2 (klia2) at Level 3, Departure Hall, for help reporting and tracking your lost items.

For further lost and found inquiries regarding FitsAir flights, please contact FitsAir Customer Contact Center: +94 117 940 940 or email: hello@fitsair.com.