Greater Bay Airlines Lost and Found at KLIA (KUL) Terminal 2 (klia2)

Lost and Found

If you lose an item during your Greater Bay Airlines flight or at the airport, Greater Bay Airlines and Kuala Lumpur International Airport offer procedures to help you report and recover your belongings.

Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you lose your item in the public areas of KLIA Terminal 2 (klia2) (e.g., departure hall, shops, lounges), you should contact the airport’s Lost & Found Center:

KLIA Terminal 2 (klia2) Lost & Found Contact Information

Level 3, Departure Hall (near check‑in counter Z)

Tel: +603 8778 5409 or +6019 230 9652

Email: lost&foundklia2@malaysiaairports.com.my

These contacts are for lost items found anywhere within the terminal public areas at KLIA Terminal 2 (klia2).

Items Lost Onboard or at the Gate

If you leave an item on the aircraft, at the boarding gate, or in restricted airline areas, contact Greater Bay Airlines customer service or its ground handling team with your flight number, travel date, seat number, and a detailed description of the item.

Aircraft‑related lost items are usually handled by the airline or its ground services rather than the airport’s public Lost & Found Center.

Airport staff may guide you to the appropriate office or airline ground handling contact if the item was lost outside public terminal areas.

Retrieval & Collection

If your item is located, you may collect it in person at the Lost & Found Center, Terminal 2 (klia2). If you cannot collect it yourself, you may authorize someone in writing to pick it up on your behalf.

In-Person Assistance

Visit the Lost & Found Office in Terminal 2 (klia2) at Level 3, Departure Hall, for help reporting and tracking your lost items.

For airline‑related lost item assistance (such as items left on the aircraft), passengers may contact Greater Bay Airlines Service Center in Hong Kong at +852 2164 3919 (General Enquiries) or service@greaterbay‑airlines.com.