Hainan Airlines Lost and Found at KLIA (KUL) Terminal 2 (klia2)

Lost and Found

If you lose an item during your Hainan Airlines flight or at the airport, Hainan Airlines provides assistance to help you report and recover your belongings efficiently.

Items Lost Within Terminal (Public Areas)

For items lost in public areas of KLIA Terminal 2 (klia2), such as the departure hall, shops, or lounges, contact the airport’s Lost & Found department:

KLIA Terminal 2 (klia2) Lost & Found Contact Information

Location: Level 3, Departure Hall (near check‑in counter Z)

Tel: +603 8778 5409 or +6019 230 9652

Email: lost&foundklia2@malaysiaairports.com.my

These contacts are for lost items found anywhere within the terminal public areas at KLIA Terminal 2 (klia2).

Items Lost Onboard or at the Gate

For items left on the aircraft or at the boarding gate, contact Hainan Airlines customer service (or their local handling team) with your flight number, date, seat number, and a detailed description of the item.

Airport staff may direct you to the appropriate airline handling department if the lost item is outside public terminal areas.

Retrieval & Collection

If your item is located, it can be collected in person at KLIA Terminal 2 (klia2). You may also authorize someone else in writing to collect the item on your behalf.

In-Person Assistance

Visit the Lost & Found Office in Terminal 2 (klia2) at Level 3, Departure Hall, for support in reporting and tracking lost items.

For further information on lost and found inquiries, please contact Hainan Airlines Customer Service at Tel: 95339 (Local) or (+86)95339 / (+86-898)95339 (International).