Japan Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Japan Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Japan Airlines tickets are non-refundable, depending on the fare type purchased.

Cancellation fees may apply based on the fare rules, route, and time of cancellation.

Some fare types allow free cancellation or reduced penalties, while promotional fares are more restrictive.

Refund Policy

Refund eligibility depends on the ticket fare conditions.

Refunds for eligible tickets will be processed to the original form of payment after applicable fees are deducted.

Fully refundable fares will be refunded without penalty if cancelled within the permitted timeframe.

Refund requests can be submitted via the Japan Airlines website, customer service hotline, or ticketing office.

In cases of flight cancellations or significant schedule changes by Japan Airlines, passengers will be entitled to a refund or rebooking without additional charges.

For detailed information on refund and cancellation policies, please contact the Japan Airlines Kuala Lumpur Office at Tel: 1800 81 5609 (Japanese) / +603 4065 7112 (English / Chinese) or get in touch with your nearest ticketing agent.