Japan Airlines, JL series flights at Kuala Lumpur International Airport (KUL)

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社 Nihon Kōkū Kabushiki-gaisha), also known as Nikkō (日航), is an international airline, the Japanese flag carrier, headquartered in Shinagawa Tokyo, Japan. Its main hubs are Tokyo's Narita International Airport and Tokyo International Airport (Haneda Airport), as well as Osaka's Kansai International Airport and Itami Airport.

Japan Airlines (JL/JAL)

JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, Hokkaido Air System and Ryukyu Air Commuter for domestic feeder services, and JAL Cargo for cargo and mail services.

As of early 2026, Japan Airlines serves 39 international destinations (including some operated through codeshare) in 21 countries, including Malaysia.

Contact Japan Airlines

Japan Airlines offers scheduled flights between Narita International Airport, Tokyo, and Kuala Lumpur International Airport (KLIA), Terminal 1.

Japan Airlines Kuala Lumpur Contact Information
Airport Office Lot N14-N16, 4th Floor, Mezzanine Level Main Terminal Building Kuala Lumpur International Airport 64000 KLIA, Sepang, Selangor Malaysia Tel: 1800-81-5609 (Japanese Language) Tel: +603 4065 7112 (English / Chinese Language) Office Hours 08:00 - 18:00 daily Note: JAL Kuala Lumpur city office has permanently closed since 2016.

Inquiries managed by Japan Airlines Kuala Lumpur Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Airport Facilities
Delayed Flights
VIP Lounge Service
Sakura Lounge Service
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
JAL Global Club
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Japan Airlines Customer Service Hotline in Tokyo as below:

Head Office (HQ)	Tel Number	Office Hours
Japan Airlines Nomura Real Estate Tennōzu Bldg 2-4-11 Higashi-Shinagawa Shinagawa-ku Tokyo 140-8637 Japan	0570-025-121 (within Japan) +81 3 6733 3062 (from Overseas)	8:00 am to 7:00 pm daily

Before boarding your Japan Airlines flight, you may wish to confirm the details for:

Cancellation and Refund

Ticket Office

Airlines