Japan Airlines Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

If you lose an item during your Japan Airlines flight or at the airport, Japan Airlines is here to assist. The Lost and Found service allows you to report and retrieve your belongings quickly and easily. Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you lose personal belongings within the public areas of KLIA (e.g., check-in halls, lounges, or baggage claim areas), contact the KLIA Lost & Found Center directly. Provide details such as:

• Date and time of loss
• Terminal or specific location
• Detailed description of the item

KLIA Lost & Found Center staff will assist you in locating and recovering your property. You may also be required to show proof of identity to claim your items.

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate:

• Contact Japan Airlines customer service or the local handling team immediately.

• Provide your flight number, date, seat number, and a detailed description of the item.

Airport staff may direct you to the appropriate airline department if the lost item is outside public terminal areas. Japan Airlines will coordinate with cabin crew and ground handling to locate and return your item.

Retrieval & Collection

If your item is found, it can be collected in person at KLIA. Alternatively, you may authorize someone in writing to pick it up on your behalf.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, where staff can guide you on reporting lost items.

For further information on lost and found inquiries, please contact the Japan Airlines Kuala Lumpur Office at Tel: 1800 81 5609 (Japanese) / +603 4065 7112 (English / Chinese).