Loong Air Cancellation and Refund Policy

Cancellation and Refund Policy

Loong Air offers cancellation and refund options that vary depending on the fare type and how far in advance the request is made. Fare conditions are shown at the time of purchase and determine eligibility for cancellation, refund, or credits.

Cancellation Policy

By default, Loong Air tickets are subject to the fare rules associated with the ticket purchased:

• Cancellation eligibility and any applicable fees depend on the fare type and conditions shown at booking.

• Tickets that permit cancellation may incur a cancellation fee or service charge as specified in the fare rules.

• Some promotional or deeply discounted fares have restrictions that limit refund or cancellation options.

• Cancellation requests must be submitted before the scheduled departure time to be eligible for processing.

• If a passenger does not cancel before departure (no‑show), the ticket may forfeit refund value or be eligible only for unused tax refunds, depending on fare conditions.

Refund Policy

For tickets that allow refunds under the applicable fare conditions:

• Refunds are processed according to the fare rules shown at the time of purchase, and any applicable cancellation or handling fees will be deducted before processing.

• Refunds are issued to the original form of payment for eligible tickets.

• Refund requests can be made through the Loong Air Manage Booking section on the official website, by contacting Loong Air customer service, or through the travel agent or booking platform used for purchase.

• The refund processing time varies depending on the payment method and issuing channel.

• In some cases, taxes or airport charges may be refundable even for tickets that are otherwise non‑refundable, subject to local regulations and fare conditions.


For detailed information on specific fare conditions, cancellation charges, and refund procedures, please review your ticket terms or contact Loong Air Customer Service Hotline at +86 571‑8999 9999 or email service@loongair.cn.