Loong Air, GJ series flights at Kuala Lumpur International Airport (KUL) Terminal 2 (klia2)

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Loong Air, officially Zhejiang Loong Airlines Co., Ltd., is a Chinese airline headquartered in Hangzhou, Zhejiang Province. Its main hub is Hangzhou Xiaoshan International Airport.

Loong Air (Photo credit to Loong Air Official FB)

As of 2025, Loong Air serves 97 destinations across China and selected international cities, including Japan, South Korea, Thailand, Malaysia, Vietnam, and Uzbekistan. The airline focuses on providing efficient and reliable air travel for both domestic and international passengers.

As of early 2026, Loong Air serves 77 domestic destinations and 11 international destinations (including some operated through codeshare) in 11 countries, including Malaysia.

Contact Loong Air

Loong Air offers scheduled flights from Kuala Lumpur International Airport (KUL), Terminal 2 (klia2), to Hangzhou Xiaoshan International Airport (HGH), Hangzhou, China.

Loong Air Kuala Lumpur Contact Information
Kuala Lumpur Office As of February 2025, Loong Air does not have a dedicated office in Kuala Lumpur. For assistance, you can contact their customer service team in China directly: Tel: 956199 (Local) / +86 571 8999 9999 (Overseas) Email: service@loongair.cn.

Inquiries managed by Loong Air Kuala Lumpur Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Check-in Kiosk
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Airport Facilities
Delayed Flights
VIP Lounge Service
Reward Program
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
Frequent Flyer Program
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Loong Air HQ Customer Office in Hangzhou, China as below:

Head Office (HQ)	Tel Number	Office Hours
Loong Air Hangzhou Xiaoshan International Airport 5th Road, Loong Air Office Building Xiaoshan District, Hangzhou Zhejiang, China, 311207	956199 (Local) +86 571 8999 9999 (Overseas)	24x7

Before boarding your Loong Air flight, you may wish to confirm the details for:

Cancellation and Refund

Ticket Office

Airlines