Loong Air Lost and Found at KLIA (KUL) Terminal 2 (klia2)

Lost and Found

If you lose an item during your Loong Air flight or anywhere within Kuala Lumpur International Airport Terminal 2 (klia2), you can follow the steps below to report and recover your belongings.

Items Lost Within Terminal (Public Areas)

For items misplaced in public areas of KLIA Terminal 2 (klia2) such as the departure hall, shops, or lounges, contact the airport’s Lost and Found Centre.

KLIA Terminal 2 (klia2) Lost & Found Contact Information

Level 3, Departure Hall (near check‑in counter Z)

Tel: +603 8778 5409 or +6019 230 9652

Email: lost&foundklia2@malaysiaairports.com.my

These contacts are for items found within the public terminal areas at KLIA Terminal 2 (klia2). Airport Lost and Found retains found items for a period and may provide further instructions for collection.

Items Lost Onboard or at the Gate

If you leave an item on the aircraft, at the boarding gate, or in an area restricted to airline or airport staff, contact Loong Air Customer Service or the airline’s local ground handling team with your flight number, travel date, seat number, and a detailed description of the item. Airport staff can advise how to report the loss to the appropriate airline department.

Retrieval & Collection

If your item is located, you may collect it in person at KLIA Terminal 2 (klia2). You may also authorize another person in writing to pick up the item on your behalf.

In-Person Assistance

Visit the Lost & Found Office in Terminal 2 (klia2) at Level 3, Departure Hall, for help reporting and tracking your lost items.

For further assistance with items lost onboard a Loong Air flight, please contact Loong Air Customer Service Hotline at +86 571 8999 9999 or email service@loongair.cn.