Srilankan Airlines, UL series flights at Kuala Lumpur International Airport (KUL)

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SriLankan Airlines is the flag carrier of Sri Lanka. It is headquartered in Katunayake, Sri Lanka, with its hub at Bandaranaike International Airport.

Srilankan Airlines (UL/ALK)

SriLankan operates directs flights to Asian, European and Middle East destinations along with its code share routes which include to destinations in USA, Oceania as well.

As of early 2026, Srilankan Airlines serves more than 100 international destinations (including some operated through codeshare) in 62 countries, including Malaysia.

Contact Srilankan Airlines

Srilankan Airlines offers scheduled flights between Bandaranaike International Airport, Colombo, and Kuala Lumpur International Airport (KLIA), Terminal 1.

Srilankan Airlines Kuala Lumpur Contact Information
Kuala Lumpur 24 Hours Contact Center Tel: +603 7724 3155 Fax: +941 97 333 999 Email : reservations@srilankan.com Operating Hours : 7x24 Kuala Lumpur City Office SriLankan Airlines Ltd Level 01, Menara Multi Purpose Capital Square No.8, Jalan Munshi Abdullah 50100 Kuala Lumpur Malaysia Tel: +603 2697 2100 Fax: +603 2697 5100 Email : johnson@oscarholidays.com.my Operating Hours : Monday to Friday (09:00 to 17:30) KLIA Airport Office Lot S7 & S8, Main Terminal Building Level 4, Kuala Lumpur International Airport (KLIA) 64000 Sepang Malaysia Tel: +603 8776 4483 / 8787 2975 Fax: +603 8787 1607 Email : aptkul@srilankan.com Kuala Lumpur Cargo Office SriLankan Airlines Ltd M/s AVS GSA Services (M) Sdn Bhd No 3, Jalan Subang 6 Taman Perindustrian Subang, USJ 1 47600 Subang Jaya Selangor, Malaysia Tel: +603 8022 3333 Fax: +603 8023 3893 Email : alextsp@avs-gsa.com

Srilankan Airlines Kuala Lumpur Contact Information

Kuala Lumpur 24 Hours Contact Center

Tel: +603 7724 3155
Fax: +941 97 333 999

Email : reservations@srilankan.com

Operating Hours : 7x24

Kuala Lumpur City Office

SriLankan Airlines Ltd
Level 01, Menara Multi Purpose
Capital Square
No.8, Jalan Munshi Abdullah
50100 Kuala Lumpur
Malaysia

Tel: +603 2697 2100
Fax: +603 2697 5100

Email : johnson@oscarholidays.com.my

Operating Hours : Monday to Friday (09:00 to 17:30)

KLIA Airport Office

Lot S7 & S8, Main Terminal Building
Level 4, Kuala Lumpur International Airport (KLIA)
64000 Sepang
Malaysia

Tel: +603 8776 4483 / 8787 2975
Fax: +603 8787 1607

Email : aptkul@srilankan.com

Kuala Lumpur Cargo Office

SriLankan Airlines Ltd
M/s AVS GSA Services (M) Sdn Bhd
No 3, Jalan Subang 6
Taman Perindustrian Subang, USJ 1
47600 Subang Jaya
Selangor, Malaysia

Tel: +603 8022 3333
Fax: +603 8023 3893

Email : alextsp@avs-gsa.com

Inquiries managed by Srilankan Airlines Kuala Lumpur Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Check-in Kiosk
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Airport Facilities
Delayed Flights
VIP Lounge Service
Reward Program
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
FlySmiLes Program
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Srilankan Airlines Customer Service Hotline in Katunayake as below:

Head Office (HQ)	Tel Number	Office Hours
Srilankan Airlines Airline Centre Bandaranaike International Airport Katunayake, Sri Lanka	+94197 33 5555 +94117 77 1979 1979 (Within Sri Lanka) +94 744 44 1979 (WhatsApp)	24x7

Before boarding your Srilankan Airlines flight, you may wish to confirm the details for:

Cancellation and Refund

Ticket Office

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